We look forward to housing your pets! We know that there are many places for pet lodging and daycare and we appreciate your business. We want to ensure that all of our policies related to our services are clearly understood to provide the best client and staff experience possible.
Space cannot be guaranteed if reservations are not made in advance.
Check-in and Check-out times are from 7:15 am to 6:00 pm Monday-Sunday, with the exception of Holidays such as, but not limited to, New Year's Eve and Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas. Please see the website for a full list of the Holiday dates and check-in times.
All guests checked in for overnight boarding will be charged for a night of boarding, regardless of the check-in/out time. After the first night, boarding is charged by 24 hour periods. For example, if you drop off at 10:00 am, you will be charged a regular nightly boarding rate up until 10:00 am on your pick up date. After 10:00 am, you will be charged a daycare charge (the pricing for pick-up later than drop-offs are listed on the website).
Both the Release Form and the Boarding Agreement, Rules, Requirements, and Client Acknowledgment are require to be completed at the initial check-in.
Vaccination records must be up to date.
Reservations of 14 days or more require a 50% deposit at the time of check-in.
Clients that we have yet to establish a relationship with, (ie. first-time customers) may be required to pay for the entire stay at the time of check-in.
Terms and Conditions
Payment is due when all services are rendered. A $25 returned check fee is applicable for all returned checks. We reserve the right to not accept payment for future stays.
We accept Credit Cards (Preferred) and Checks. We do not accept cash.
All dogs visiting Dogwood Ranch must be in apparent good health. Any pet with a communicable condition will not be allowed to board or play at Dogwood Ranch for the safety of other boarders and daycare clients. Pets that have been ill within the past 30 days will not be admitted into Dogwood Ranch. Pets must be on an effective flea control program. Any unaltered animals may be kept away from the group areas if deemed necessary. Dogwood ranch allows animals on medications to board and charges a fee for this service.
Dogwood Ranch Will Not Accept the Following
Aggressive dogs towards other dogs
Aggressive dogs towards staff members
Female dogs that are in heat
Guests that have a terminal illness and are in the late stages of the illness
Guests that have had a communicable illness of any kind during the last 30 days prior to check-in
Guests that require medical treatment beyond dispensing oral or topical medication (ie. shots, drains, bandage changes, sutures, etc.) unless treatment is prearranged
Guests that have been in a shelter at any time during the 30 days prior to check-in
Our vaccination policy is designed to protect the health of all animals visiting this facility. Our vaccination policy has been created to meet California state law and so we require:
Rabies vaccination every 3 years for pets over 1 year of age
Bordetella once per year
Distemper/parvo every 3 years.
We require proof of vaccinations before check-in.
Clients must understand that cases of Kennel Cough (K9 Cough) can occur even in vaccinated animals. There are lots of strains of K9 Cough and Bordetella Vaccines only cover a few of the most common strains.
We highly recommend that you give your dog Vitamin C for two weeks after any stay at a daycare/boarding facility or at a vet. Vitamin C is a holistic way to help boost their immunity when they are exposed to viruses just from being away from your house or backyard. Dosages: https://bestdogmultivitamin.com/how-much-vitamin-c-can-i-give-my-dog/
Our boarding/daycare set-up requires that all dogs can be handled for feeding, outside-time, and cleaning of kennels. Unsuitable behavior can result in the termination of boarding privileges. Unsuitable behavior can include but is not limited to growling, snapping, biting, excessive stress exhibited in continual barking, and/or physical destruction of property.
Please be aware of the inherent risks of dogs interacting in a social play setting. The risks include but are not limited to the spread of diseases, cuts, and abrasions, bite wounds. Client must understand the risks that group play poses to dogs.
If your dog is deemed unsafe for the other dogs and unsafe for staff members, we will ask you to pick your dog up that day. If you are not physically able to pick up your dog within that day, you will be held fully responsible and assume all liability if you decide to keep your dog on our premises to finish out their scheduled stay.
Food, Toys, & Bedding
We do not recommend leaving anything at Dogwood, but your dog's food (and vitamins/medications if needed). Owner-brought items can get chewed up and damaged.
Dogwood ranch is not responsible to replace lost or damaged owner-brought items.
Please bring extra food if your dog is staying for overnight boarding. Due to increased activity, sometimes we will need to feed high-energy dogs more than their usual amount of food to keep their weight up. If your dog runs out of food, we charge $3/meal for in-house food.
We will provide the following for your dog:
dog food bowls
measuring cups (for food)
automated water bowls
crates (if needed)
A note regarding toys brought by owners:
We do not often give the dogs toys due to toy aggression among dogs. Toy aggression is not always known and we do not want to risk another dog being rude to your dog over a toy. Often dogs are wonderful with other dogs until it comes to guarding a toy. We do not want to risk the safety of the dogs.
Please Note the Following
There is a high chance that your dog may be dirty at the end of their stay, as they are allowed to play with each other throughout the day and are often rolling around during play. Please expect your dog to be very tired for a few days at the end of their stay.